Help centre

Set-up guides and how-tos for every part of Stayblox, from your first property to your reports.

Getting started

Start your free trial

Create your Stayblox account and look around before you commit. 14 days free, no credit card required.

2 min read

Add your first property

What to prepare and how to get your property, rooms and rates into Stayblox without the setup dragging on.

2 min read

The go-live checklist

Run through this list before you accept your first real booking: rates, policies, payments, website and one full test booking.

2 min read

Properties & units

Set up rooms and unit types

Model your property the way it exists in real life, so rates, availability and channel mapping all land in the right place.

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Photos and descriptions that book

Choose photos guests trust, write descriptions that set honest expectations, and keep it all organised in the Media Library.

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Policies, check-in times and house rules

Set clear cancellation terms, honest check-in times and house rules guests actually read, before they book rather than after they complain.

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Calendar & availability

Get to know your calendar

Every booking from every source lands in one calendar, so two minutes with it each morning keeps the day from surprising you.

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Set rates, minimum stays and restrictions

Use Rates & Availability to price every season properly and turn away the bookings that cost more than they earn.

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Run several properties from one screen

The Multi Calendar puts every property and unit side by side, so gaps and slow weeks stand out before they cost you.

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Bookings

Choose how guests book

Pick between instant booking, booking requests or no online booking at all, and decide who sees your prices.

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Handle booking requests

Approve, edit or decline booking requests quickly, before your guest books somewhere else.

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Manage bookings day to day

Read your Bookings list like a pro: statuses, balances due and an action log that remembers everything.

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Channels & OTAs

Connect Airbnb and Booking.com

How the Stayblox channel manager keeps your OTA listings and your calendar in sync, and how to connect your first channel.

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Sync calendars with iCal

What iCal sync does, how to set up import and export in Stayblox, and when you should use the full channel manager instead.

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Prevent double bookings

Where double bookings actually come from and the habits that stop them before they ever reach a guest.

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Your website

Launch your website

Pick a theme, put your own words and photos in, and open a booking site guests can pay on. No code needed.

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Connect a custom domain

Put your website on a domain you own, like yourvilla.com. Available on the Growth and Pro plans.

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Customise your theme

Edit your theme as a draft, preview every change, and publish when it looks right. The live site never breaks while you work.

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Add pages and a blog

An area guide and a few honest posts bring search traffic your OTA listings never will, and those visitors book direct.

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Offer your site in more languages

Guests book with more confidence in their own language. Add the ones your real guests speak, managed from Settings.

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Payments & invoicing

Set up online payments

Connect Stripe so guests pay at the moment they book, and the money lands in your bank account. Stayblox adds 0% on top.

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Payment schedules and deposits

Split a stay into a deposit at booking and a balance before check-in, so cancellations sting less and arrival week is not a collections round.

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Set up taxes and fees

Configure VAT, tourist tax and your fees once, so guests see honest totals and filing time needs no spreadsheet.

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Offline and manual payment methods

Accept bank transfers and pay on arrival without losing track of who has paid what, while card payment stays your default.

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Invoices for your bookings

Pick the invoicing mode your accountant expects, set up your business profile carefully and let bookings produce the paperwork.

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Guests & reviews

Request reviews from your guests

Turn checkouts into reviews automatically: pick the delay, let Stayblox send the request, and approve what gets published.

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Guest profiles and contacts

Keep every guest's details, notes, tags and history in one profile, and turn one-time visitors into regulars.

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One inbox for guest messages

Website chat, email, WhatsApp and your OTA messages in one inbox, with a status and an owner for every thread.

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Tasks & housekeeping

Automate cleaning and maintenance tasks

Create a rule once and every checkout schedules its own cleaning, with checklists, assignees and due times your team can rely on.

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Organise cleaning and maintenance

Turn turnover day into a checklist with an owner, a deadline and a readiness status you can actually trust.

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Apps & integrations

Install apps from the App Store

Extend Stayblox when you need more: payments, pricing, reviews and other tools that plug straight into your account.

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Set up the AI concierge

Let the Concierge app answer routine guest questions from your own knowledge base, in the channels you choose, with as much autonomy as you allow.

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Meet the AI assistant

What the AI assistant in your admin can do, from first-draft descriptions to photo triage, and how the monthly credits work.

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Let AI agents book your rooms

Your storefront already speaks the protocols AI assistants use to find rooms, check live availability and book directly.

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Reports

Know your numbers

Occupancy, ADR and RevPAR tell you most of the story about your business, and one report holds all three.

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Reports for payments, channels and guests

Match the question you are actually asking to the report that answers it, from who owes you money to whether a channel earns its keep.

2 min read

Start taking direct bookings tonight

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Help centre

Getting started

Start your free trial

Add your first property

The go-live checklist

Properties & units

Set up rooms and unit types

Photos and descriptions that book

Policies, check-in times and house rules

Calendar & availability

Get to know your calendar

Set rates, minimum stays and restrictions

Run several properties from one screen

Bookings

Choose how guests book

Handle booking requests

Manage bookings day to day

Channels & OTAs

Connect Airbnb and Booking.com

Sync calendars with iCal

Prevent double bookings

Your website

Launch your website

Connect a custom domain

Customise your theme

Add pages and a blog

Offer your site in more languages

Payments & invoicing

Set up online payments

Payment schedules and deposits

Set up taxes and fees

Offline and manual payment methods

Invoices for your bookings

Guests & reviews

Request reviews from your guests

Guest profiles and contacts

One inbox for guest messages

Tasks & housekeeping

Automate cleaning and maintenance tasks

Organise cleaning and maintenance

Apps & integrations

Install apps from the App Store

Set up the AI concierge

Meet the AI assistant

Let AI agents book your rooms

Reports

Know your numbers

Reports for payments, channels and guests

Team & account

Invite your team

Roles and permissions

Manage your plan and billing

Start taking direct bookings tonight