Organise cleaning and maintenance

Every group chat of every hosting team contains the same message: "did anyone check the boiler?" Nobody answers, because a question in a chat belongs to everyone and therefore to no one. Tasks fix the ownership problem. The boiler check becomes a task with an assignee, a due date and a priority, and it either gets done or shows up as not done.

Set up your task types

Task types are yours to define. Most hosts start with cleaning, maintenance and inspection, then add whatever their operation actually repeats. A garden type earns its place only if you have a garden. Keep the list short enough that everyone picks the right type without thinking.

Build the turnover checklist

A task can carry a checklist, and turnover cleaning is where a checklist pays for itself. Beds made with fresh linen, consumables restocked, hot water actually running, anything broken photographed. The cleaner ticks items as they go, so "done" means the checklist is done, not that someone felt finished. Custom fields hold the details a plain description loses, like which key set was used or a meter reading.

Give every job an owner and a deadline

Assign each task to one person and give it a due date. Priorities run low, medium and high, which sounds obvious until three highs land on the same morning. Save high for things that stop a guest checking in. Tasks link to a property too, so the person doing the work knows exactly which door they are standing in front of.

Trust the readiness status

Each property carries a readiness status. Instead of ringing the cleaner at four in the afternoon, you look. Ready means ready. On a day with three checkouts and two arrivals, that one status is the difference between managing the work and chasing it.