1. Introduction

Welcome to Stayblox, a web application developed and operated by MAVA Design EOOD. These Terms and Conditions ("Terms") govern your use of our property management software services ("Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Definitions

• "Stayblox", "we", "us", or "our" refers to MAVA Design EOOD, located at Bukova polyana 112, Smolyan (Bulgaria) and VAT BG204539189

• "User," "you," or "your" refers to the individual or entity accessing or using our Services.

3. Services Provided

Stayblox offers a suite of tools designed to assist property managers in efficiently managing their operations. Our Services include:

• Reservation System (PMS): Manage property reservations and availability.

• Booking Engine: Facilitate direct bookings through customizable interfaces.

• Website Builder: Create and manage property websites with ease.

• Guest Management (CRM): Organize and manage guest information and communications.

4. User Obligations

By using our Services, you agree to:

• Provide accurate and complete information during the registration process.

• Maintain the confidentiality of your account credentials and promptly notify us of any unauthorized use.

• Use the Services in compliance with all applicable laws and regulations.

• Refrain from engaging in any activity that could harm or disrupt the Services or other users.

Prohibited activities include, but are not limited to:

• Unauthorized access or use of our systems or data.

• Transmitting malicious software or harmful code.

• Engaging in fraudulent or deceptive practices.

• Violating the intellectual property rights of the Company or third parties.

5. Subscription and Payment Terms

5.1 Subscription Plans

Stayblox offers three subscription plans:

• Starter: €15.00 per month

• Growth: €35.00 per month

• Pro: €59.00 per month

An annual payment option is available with a 20% discount on the total subscription fee.

5.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis, depending on the selected plan.

• Payments are non-refundable. Due to the nature of our software services, we do not offer refunds for unused services.

• You may upgrade or downgrade your subscription plan at any time. Changes will take effect at the start of the next billing cycle.

5.3 Free Trial

We offer a [duration]-day free trial for new users. To continue using the Services after the trial period, you must subscribe to one of our plans. Failure to subscribe will result in the suspension of your account.

5.4 Acceptable Use of Subscription Plans

The Starter, Growth, and Pro plans are intended for a single operator managing its own property portfolio under a single business identity, team, and website. While the Pro plan includes an unlimited number of units (properties), it does not include owner-portal, per-owner login, isolated reporting, or other multi-tenant functionality, and it may not be used to provide property-management services to, or on behalf of, third-party property owners.

In particular, you may not use the multiple-property feature, staff accounts, our API, or any other functionality of a Starter, Growth, or Pro plan to:

• operate a property-management agency, or otherwise manage units on behalf of distinct third-party owners;

• create separate logins, portals, reporting, or billing for distinct third-party owners; or

• otherwise segregate units, data, or access by owner in a manner that replicates the multi-tenant functionality of our Agency plans.

Operators managing units on behalf of third-party owners must use our Agency plans, which are designed for this purpose.

We reserve the right to determine, at our reasonable discretion, whether an account's usage is consistent with its subscription plan. Where an account's usage materially exceeds typical single-operator patterns, or indicates use on behalf of third-party owners, we may ask you to migrate to an appropriate plan. If you decline to migrate, or where the usage is abusive, we may suspend or terminate the account in accordance with Section 14.

6. Data Collection and Usage

6.1 Personal Data Collected

During the signup process, we collect the following personal data:

• Full legal name

• Valid email address

• Company name (if applicable)

6.2 Use of Personal Data

We use your personal data to:

• Provide and improve our Services

• Communicate with you regarding your account and our Services

• Ensure compliance with our Terms

We do not share your personal data with third parties for marketing purposes without your explicit consent.

7. Data Subject Rights

Under the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request correction of inaccurate or incomplete data.

• Right to Erasure: You can request deletion of your personal data under certain conditions.

• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest

• Regular security assessments and audits

• Access controls to restrict personal data access to authorized personnel only

In the unlikely event of a data breach, we have procedures in place to notify affected individuals and relevant authorities as required by GDPR.

9. Intellectual Property

All intellectual property rights in the Services, including but not limited to software, text, images, and trademarks, are owned by Stayblox. You are granted a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes. You may not:

• Copy, modify, or create derivative works of the Services

• Reverse engineer or attempt to extract the source code of the Services

• Use the Services to develop a competing product or service

10. Limitation of Liability

To the fullest extent permitted by applicable law, Stayblox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Services

• Any unauthorized access to or use of our servers and/or any personal data stored therein

• Any interruption or cessation of transmission to or from the Services

• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party

• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Services

In no event shall Stayblox's aggregate liability for all claims related to the Services exceed the greater of €100 or the total amount paid by you to Stayblox for the Services in the six months preceding the claim.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Bulgaria. Any disputes arising out of or in connection with these Terms shall be resolved through the competent courts of Bulgaria.

12. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Stayblox. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Stayblox shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms.

14. Termination

14.1 Termination by User

You may terminate your subscription at any time by providing written notice to [email protected]. Upon termination, your access to the Services will continue until the end of the current billing cycle.

14.2 Termination by Stayblox

Stayblox reserves the right to suspend or terminate your access to the Services with immediate effect if you breach these Terms or engage in activities that may harm the integrity or security of the Services.

14.3 Post-Termination Data Access

Upon termination, your content will become uneditable (read-only) from the last day of paid Services. Your data will be eligible for deletion from our servers following 90 consecutive days after that.

15. Contact Information for Data Protection Inquiries

If you have any questions or concerns regarding data protection or these Terms, please contact us at:

• Email: [email protected]

16. Miscellaneous

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Stayblox regarding the use of the Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

16.3 Waiver

The failure of either party to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

17. Changes to Terms

We reserve the right to modify these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Bulgaria. Any disputes arising out of or in connection with these Terms shall be resolved through the competent courts of Bulgaria.

19. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Stayblox. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Stayblox shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

20. Modifications to Services

Stayblox reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that Stayblox shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

21. Indemnification

You agree to indemnify, defend, and hold harmless Stayblox, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the Services or your violation of these Terms.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Stayblox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Services;

• Any unauthorized access to or use of our servers and/or any personal data stored therein;

• Any interruption or cessation of transmission to or from the Services;

• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Services by any third party;

• Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Services.

In no event shall Stayblox's aggregate liability for all claims related to the Services exceed the greater of €100 or the total amount paid by you to Stayblox for the Services in the six months preceding the claim.

23. Force Majeure

Stayblox shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

24. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without Stayblox's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. Stayblox may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

25. Notices

25.1 Method of Delivery

All notices or communications required or permitted under these Terms and Conditions shall be in writing and delivered via email. Notices shall be deemed received when successfully sent to the recipient’s designated email address.

25.2 Recipient Addresses

For the purposes of these notices, the parties designate the following email addresses:

• Stayblox: [email protected]

• User: The email address provided during account registration.

25.3 Changes to Contact Information

Each party is responsible for keeping their email address up to date. Any changes to a designated email address must be communicated in writing via email to the other party.

26. Survival

Certain provisions, including intellectual property rights, warranty disclaimers, indemnity, and limitations of liability, shall survive termination of this agreement.

27. GDPR Compliance

27.1 Data Protection and Privacy

Stayblox is committed to complying with the General Data Protection Regulation (GDPR) regarding the collection, processing, and storage of personal data. By using Stayblox, you acknowledge and agree that your data will be processed in accordance with our Privacy Policy.

27.2 User Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction or deletion of your data

• Restrict processing of your data

• Object to the processing of your data

• Request data portability

To exercise any of these rights, please contact us at [email protected].

27.3 Data Processing and Security

Stayblox implements appropriate technical and organizational measures to ensure the security of personal data against unauthorized access, accidental loss, or unlawful processing.

27.4 Data Retention

We retain personal data only for as long as necessary to fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements.

28. Contact Information

If you have any questions about these Terms and Conditions, you may contact us at [email protected]