Request reviews from your guests

Reviews do for your own website what they already do for your OTA listings: they let strangers trust you. The difference is that reviews on your site belong to you, keep working for your direct channel, and cost no commission to earn. The catch is that happy guests rarely think to write one unless asked, so the asking has to be automatic.

How review requests work

Once review requests are enabled, Stayblox emails each guest after checkout with a personal link to leave their review. The link is tied to their actual stay, so every review on your site comes from a verified guest, not a drive-by. You did not write a single email, and the request never goes out late or twice.

Pick the right moment

The delay before the request is worth a thought. Too soon and the guest is still in an airport queue. Too late and the stay has faded. A day or two after checkout tends to catch people while the memory is warm and the laundry is done. Set the delay once in the review settings and let it run.

Approve what gets published

New reviews land for your approval before anything appears publicly. Read them, publish the ones that belong, and treat the critical ones as free operations advice. A specific complaint about the shower pressure is worth more than three five-star one-liners, because it tells you what to fix before the next guest finds it.

Put the reviews to work

Approved reviews appear with your storefront theme, right where a hesitant guest needs them: next to the room and the price. If a guest mentions something in person instead, note it on their profile in the CRM and ask them to put it in writing. Repeat guests who book direct are exactly the reviewers worth having.