Unified inbox

A unified inbox collects guest messages from every channel you sell on, Airbnb, Booking.com, your own website and the rest, into a single conversation view. Instead of logging into each platform to reply, everything lands in one place with the booking context beside it.

It matters because response time is a ranking factor on the big OTAs and a review factor everywhere. One inbox means faster replies, message templates and automations applied consistently, and a full history per guest rather than fragments scattered across extranets.